Coach's Challenge - Show your appreciation

The most important people in any company are the ones who make valuable things for your customer.

In our complex world, very few things can be done without the help of teammates, partners or other critical helpers. Take a moment and acknowledge the people who help you create and deliver value. Showing genuine appreciation for the work others do to deliver value for your customer is proven to increase productivity and reduce mistakes!

Coach’s Challenge for next week- Keep track of how many times you genuinely share appreciation for someone at work.  Grab a scrap of paper or a sticky note and make a mark for every time you genuinely tell someone you appreciate what they do.  Are you surprised (pleasantly or not so much) by the result?

A genuine “thank you” costs you nothing, but can make someone’s day. 

Two tips for showing appreciation

 Highlight the outcome, not just the task…

• 
  “I appreciate what you did to help build that feature for our users” 
• “I am so grateful you fixed that bug that was keeping customers from seeing their correct balance.” 
• “You did a great job on that design, our customers are going to love it!” 
• “Thank you for helping us with that report.  We’ll be able to hone in on how our customers reacted to our product!”

 Acknowledge an exception…

• “I know you went out of your way to…..”
• “I appreciate the extra effort you put into….”
• “I couldn’t have done this if you hadn’t…”

Are you showing what you value every day?  

We all win together.