Coach Dan's Blog

  “Do not give them a candle to light the way, teach them how to make fire instead. That is the meaning of enlightenment.” ― Kamand Kojouri   It's a fine line- balancing between helping your partners achieve a goal, and teaching them the skills (and building the experience) necessary to achieve their goals over and over and over again.   ⛔ "Just tell us what to do, and we will do it." ⛔ "Provide us the steps or the checklist." ⛔ "How do you want us to do this?"   This language is common, and it suggests to me that the team (regardless of level) has been conditioned to not take risks. To me it means they have learned through experience that their safest course of action is to have someone else solve the problem and instead just do as told.     In other words, they are doing exactly what they have been trained (and incen ted) to do.   Sure- some problems need to be solved right now! There can be an immediate benefit ...

  Struggling with Low Performing Teams? Unit costs going up? Experiencing low employee engagement scores? Seeing an increase in turnover or burnout? It's easy to chase a single metric, especially when we live in a world where the squeaky wheel gets the oil. Ironically our instinct to "laser focus on solving the problem" which is often what causes additional problems, and wastes the investment made on improvement. Savy leaders measure, balance and invest in all three E's of their teams' performance. 💡 Effectiveness - A team's ability to regularly achieve their assigned outcomes (be it business or customer outcomes); often measured by ROI, NPS, Revenue/Profit growth, etc. 💡 Efficiency - A team’s use of their available resources, and their ability to continuously improve their ability create value; often measured by throughput, cycle time, defect rate, or a cost-per metric of some kind. 💡 Engagement - A team's psychological safety, alignment and sense of ...

Painting a new process overtop of the same organizational structure will not result in the meaningful improvements you're hoping for. Successful transformation leaders reorganize their people to improve effectiveness, efficiency and engagement. Just look at the data! ·  McKinsey found that organizations that adopted cross-functional, agile teams were able to improve decision-making speed by as much as 40%, compared to traditional hierarchical structures. ·  Stanford University found that an organization’s time to market decreased by 30% after implementing cross-functional teams in an agile setup. ·  Forrester Research indicates that cross-functional teams in product development (especially those aligned around customer needs and business outcomes) can lead to 20-30% faster time to market compared to traditional, siloed teams. ·  HBR published research that found that cross-functional teams led to a 25% improvement in team effic...

  To unleash your people's full potential, it's essential to eliminate barriers that hinder collaboration. Form cross-functional teams. Set challenging shared objectives. Equip them with the necessary data and tools. You have now paved the way for their growth and success. Collaboration and empowerment are the cornerstones of a thriving team environment.

  Gallop's study of 230 companies reveals a compelling link between team engagement and performance. Organizations and teams with high engagement levels consistently outperform those with lower levels.  Leaders fostering an environment where teams can collaborate, balance, and enhance their effectiveness and engagement drive superior results for stakeholders. 

High performing teams are transparent with their Three Es. Take every opportunity to tell the full story of a teams effectiveness, efficiency and engagement. Stakeholders who understand the full picture of how a team is performing, can do more to enable and empower their teams. Share your Effectiveness, Efficiency and Engagement every chance you get!

Attributes and characteristics of high-performing teams are essential to achieve outstanding results for customers. The Three E framework is an effective way to measure a team's effectiveness, efficiency, and engagement. By balancing and managing these three elements, teams can sustainably and indefinitely deliver exceptional results.